Orders and Products

Placing an order

Add products to your basket, go to checkout, enter your delivery and billing details, choose a payment method and confirm. You receive a confirmation email straight away. You do not need to create an account to buy, although an account lets you follow your orders in My Account.

Product information

Every product page shows photographs, a description, technical specifications, stock status, the price with VAT included and the delivery and returns summary. If you are not sure which model suits you, write to info@noverivohome.com and we will help you choose.

Stock and availability

The availability shown on the product page is updated regularly. If a product becomes unavailable after your order, we tell you and refund it in full.

Changes and cancellations

You can change or cancel an order before dispatch by writing to info@noverivohome.com with your order number. After dispatch, use the 30-day return described in our Returns and Refunds Policy.

Invoices

The invoice is sent by email when the order is confirmed. If you need it in a company name, tell us before buying.

Warranty and technical service

All products carry a 3-year guarantee of conformity in every country we deliver to (Spain, Ireland and the United Kingdom), plus the manufacturer’s warranty where there is one. To make a claim, write to info@noverivohome.com with your order number, a description of the problem and photographs.

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