Customer Help
Answers to the most common questions. Our full conditions are in the Shipping and Payment Policy, the Returns and Refunds Policy and the Terms and Conditions of Sale.
Delivery
Where do you deliver and how long does it take?
We deliver to Spain (3–10 business days, whole territory including the islands), Ireland (5–8 business days) and the United Kingdom (7–10 business days, excluding customs). Orders confirmed before 14:00 on a business day are prepared the same day; later orders, the next business day.
How much does delivery cost?
Delivery is free on every order to Spain, Ireland and the United Kingdom, whatever the order value.
How do I track my order?
When the parcel leaves our warehouse you receive an email with the tracking number. You can also see it in My Account.
I entered a wrong address. What can I do?
Write to info@noverivohome.com as soon as possible. We can correct the address only before the parcel is handed to the carrier.
Payment
Which payment methods can I use?
Visa, Mastercard and American Express debit or credit cards. Payment is made when you place the order through a secure gateway; we do not store your card details.
Are prices with VAT?
Yes. Prices are in euros and include the applicable VAT. Import duties and taxes may apply outside the EU VAT territory (United Kingdom, Canary Islands, Ceuta and Melilla).
Returns and guarantee
How long do I have to return a product?
30 days from delivery. Write to returns@noverivohome.com with your order number and wait for our instructions before sending anything.
Who pays for the return?
We pay if the product is faulty, damaged or not the one you ordered. If you changed your mind, the return is free from Spain; for orders delivered to Ireland €24.90 and to the United Kingdom £34.90 is deducted from the refund.
When do I get my refund?
Within 14 days of us receiving the return, to the same payment method.
What guarantee do products have?
3 years of conformity on all products, in every country we deliver to (Spain, Ireland and the United Kingdom), plus the manufacturer’s warranty where there is one. Your statutory consumer rights are not affected.
My order
Can I cancel or change my order?
Yes, before it is dispatched: write to info@noverivohome.com with your order number.
Will I get an invoice?
Yes, by email when the order is confirmed. If you need it in a company name, tell us before you buy.
Still need help?
info@noverivohome.com · +34 954 372 618 · Monday to Friday, 09:00–18:00 (CET/CEST). See also our Contact page.
Last updated: 11 October 2026