Shipping and Payment Policy
This page explains where we deliver, how long delivery takes, what it costs, which carriers we use and how you can pay.
1. Delivery destinations
- Spain: the whole territory (mainland, Balearic Islands, Canary Islands, Ceuta and Melilla).
- Ireland.
- United Kingdom (England, Scotland, Wales and Northern Ireland).
We do not currently deliver to any other country. The checkout only lets you choose the destinations above.
2. Order preparation and dispatch
Every order is prepared and dispatched from our warehouse in Dos Hermanas (Seville, Spain) on business days (Monday to Friday, excluding national and local public holidays).
- Orders confirmed on a business day before 14:00 (CET/CEST) are prepared the same day.
- Orders confirmed after 14:00, at the weekend or on a public holiday are prepared the next business day.
- Orders confirmed before 14:00 on a business day are prepared the same day; later orders, the next business day.
You receive a confirmation email straight after your purchase and a second email with the tracking number when the parcel is handed to the carrier.
3. Delivery times and cost by destination
| Destination | Transit time | Estimated total | Delivery cost | Method |
|---|---|---|---|---|
| Spain (whole territory, including the Balearic and Canary Islands, Ceuta and Melilla) | 2–8 business days | 3–10 business days | Free | Home delivery |
| Ireland | 3–6 business days | 5–8 business days | Free | Home delivery |
| United Kingdom | 5–8 business days | 7–10 business days, excluding customs clearance | Free | Home delivery |
Transit time starts when the parcel leaves the warehouse; the estimated total starts when the order is confirmed. Only Monday to Friday count. Delivery times are estimates, not guaranteed dates. Delivery is to street level at the address you give us; carrying the product upstairs, installation and removal of your old appliance are not included.
Carriers. Parcels and small appliances travel with couriers such as SEUR, GLS, Correos Express or DHL; large appliances travel on pallet or bulky-goods services. The dispatch email states which carrier handles your order.
4. Free delivery on every order
Delivery is free on every order to all the destinations above, whatever the order value: there is no minimum spend, no coupon is needed and no product category is excluded. The checkout shows delivery as free before you pay. Installation, carrying the appliance upstairs and removal of your old appliance are not part of delivery.
5. Taxes, customs and duties
- Prices include the applicable VAT for deliveries to Spain (mainland and Balearic Islands) and Ireland.
- The Canary Islands, Ceuta and Melilla are outside the VAT territory of the European Union: import taxes (IGIC/IPSI), customs fees or other local charges may apply and are paid by the recipient.
- The United Kingdom is outside the EU Customs Union: import duties, UK VAT and customs fees may apply on delivery, depending on the value of the order, and are paid by the recipient. Customs clearance may delay delivery.
6. Tracking, delays and damage
- You receive the tracking number by email when the order leaves the warehouse. You can also follow your order in My Account.
- If tracking shows no movement for more than 5 business days, or the parcel has not arrived within the estimated time, write to info@noverivohome.com.
- If the packaging arrives damaged, note it on the carrier’s delivery document and tell us within 7 calendar days with photographs of the product and the box.
- If your order contains several products they may arrive in separate parcels; each one has its own tracking number.
- If you enter an incorrect address, contact us as soon as possible: we can correct it only before the parcel is handed to the carrier.
7. Payment methods
You can pay online by debit or credit card:
- Visa
- Mastercard
- American Express
The payment methods available are also displayed at checkout. Choose your method, enter your details and confirm the order. The payment is processed through a secure payment gateway that may ask for an extra 3-D Secure check from your bank. The charge is made when you place the order; if the payment is not completed the order is cancelled automatically. We do not store your full card details and we do not charge any surcharge for paying by card.
8. Prices, currency and invoices
All prices are shown in euros (EUR) and include the applicable VAT. You see the total amount, including delivery, before you confirm the payment. The invoice is sent to you by email once the order is confirmed; if you need it in a company name, tell us before you buy.
9. Contact
For any question about delivery or payment write to info@noverivohome.com or call +34 954 372 618 (Monday to Friday, 09:00–18:00 CET/CEST).
NOVERIVO HOME COMERCIO, S.L. · CIF B41875360 · Avenida de la Industria, 38, Oficina 6, 41007 Sevilla, Spain
Last updated: 11 October 2026